Company: UPS
Business: Shipping
I needed to send back few pairs of shoes I ordered at Zappos. I take the box, which was opened, with label printed on a sheet of paper (not affixed anywhere) and just hand it to UPS Store employee. He asks me if I needed a receipt, I told him I didn't... and that was that!
Literally in and out in less than a minute, spending $0, time and energy - thanks to immense customer-friendly approach of Zappos/Amazon & the UPS Store.
Now a prior experience with USPS, and clear reasons why a) I'd never do it there again and b) why they constantly lose money and customers. I walk in and they tell me the box needs to be closed and taped by me, asking me if I have the tape. Normally, I don't carry packaging tape, I carry wallet, I carry keys, but I do NOT carry packaging tape, USPS, and I can't imagine practically anyone else does either. Also, it's YOUR job to package & ship stuff, that's why I decided to walk into your establishment!
Anyway, after buying the silly tape for $3.50 or so, and using 1% of it on my box (the other 99% are still collecting dust somewhere in my garage, likely never to be used again)... I leave irritated, after spending time and money I didn't want to spend.
I'm MORE than happy to spend a bit more at UPS Store, MORE than happy, to get the kind of service they provide and as for USPS... that's the place I'm avoiding at all costs...
I love customer service stories like these. We have a small Surf City mail establishment around the corner, and we literally drop off wrapped holiday gifts with post it notes for their destination attached. They do all the packaging, shipping, etc., and for little more than the cost of shipping. I laugh at the line of people at the post office, as 20 people are waiting for 2 open windows of the 6, and the people behind the counter are oblivious to the people waiting. And..... each person is asked if they need any stamps, as the people in line groan.
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