Bite Squad

Bite Squad
Lousy Policies & Customer Service
www.bitesquad.com

My son was sick yesterday and everyone else was gone, so I couldn't go out to buy something to eat (and we were pretty empty).  Thank G*d for online ordering, right?

To make things simple (or so I thought) - I figured I'd order from an Indian restaurant, which is located about... well, as the Google maps points out - 6 min from my house, just up/down a small hill.

I go to Bite Squad's web site, nice enough site, cleverly marketed byline said Food. Delivery. Service... all good.  I was first asked to select a city, then found the restaurant I wanted, and followed their ordering process - worked fine.  

I get to the part asking for delivery address, get that in place, then we go through the whole payment necessity - no problems.  As soon as I got done with all of that and ready to click the final submit order - it gave me a prompt stating the address is out of their delivery area.

So, my first assumption is - a mistake, obviously everyone makes some, no big deal.  They have this very nice chat built-in (very convenient), so I raise this nice lady on that and ask her.  She says she needs to check and disappears for a few minutes.

Then she gets back and says we're out of the delivery area.  I couldn't believe my eyes/ears etc. - it's 6 bloody minutes away from the restaurant, how can it possibly be "out of the delivery area"?

She said she'd need to check and asked me to wait a few more minutes.  I thought surely, after looking at the Google Map - she can tell that it can't possibly be out of the area, but no such revelation occurred to her.  She got back with the same sentiment and that was that.  

I couldn't believe it!

I explained the situation and asked if they could do it anyway, since we really are that close and I really can't go pick it up myself (which was her 'brilliant' suggestion, why didn't I think of that ).

No go.  So despite their claim on their byline - I didn't get the food, it wasn't delivered and the service/policies clearly sucked royally... and that's after I went through the entire order process, including payment!

The moral is clear - never use Bite Squad Seattle again!

I did wind up using Eat24Hours instead, I did wind up paying them over 50% more for the very same order, but they did deliver... although as Billy Crystal would say - "don't get me started" on Eat24, another outfit to be avoided, but that's for another post.