Company: 1&1 Internet, Inc.

Company: 1&1 Internet, Inc. 
Business: Hosting

I got this email today, clearly indicating that I'm going to be charged extra for 'extended support' unless I upgrade my PHP to a higher version.

So, I look it up online, and I'm running a higher version already.  I figured I'd call them to make sure they don't overcharge me.  Surprisingly enough - they answers within 30 seconds (last time it was an hour).

The lady was polite enough, but with little to no capacity for utilizing her brain (as in not following some silly script).  She verified that I indeed ran a higher version, then I asked why the email?  She said that's just to notify you that if you didn't... I interrupted her, quoting the email, which clearly stated that I wasn't.  So, I asked again, am I or am I not.  She says that I was, this was just a notification.  

I asked her (surrendering my calm voice to another occasion) if they screwed up with the email?  She said 'No', if you can believe that.  Being a logical fellow - I wanted to clarify, if you didn't - then I am running the older version, right?  No, she said, you're not.  That doesn't compute in my brain, so I tried to force the statement again, either the email is screwed up or I'm running the older version, which is it?  She continued with her take that it's nothing more than notification... 

After 3+ attempts at sanity - I decided to give up, barked that they better NOT charge me anything extra and hung up the phone.