Company: UPS
Business: Shipping
I needed to send back few pairs of shoes I ordered at Zappos. I take the box, which was opened, with label printed on a sheet of paper (not affixed anywhere) and just hand it to UPS Store employee. He asks me if I needed a receipt, I told him I didn't... and that was that!
Literally in and out in less than a minute, spending $0, time and energy - thanks to immense customer-friendly approach of Zappos/Amazon & the UPS Store.
Now a prior experience with USPS, and clear reasons why a) I'd never do it there again and b) why they constantly lose money and customers. I walk in and they tell me the box needs to be closed and taped by me, asking me if I have the tape. Normally, I don't carry packaging tape, I carry wallet, I carry keys, but I do NOT carry packaging tape, USPS, and I can't imagine practically anyone else does either. Also, it's YOUR job to package & ship stuff, that's why I decided to walk into your establishment!
Anyway, after buying the silly tape for $3.50 or so, and using 1% of it on my box (the other 99% are still collecting dust somewhere in my garage, likely never to be used again)... I leave irritated, after spending time and money I didn't want to spend.
I'm MORE than happy to spend a bit more at UPS Store, MORE than happy, to get the kind of service they provide and as for USPS... that's the place I'm avoiding at all costs...
