Ford/Hyundai of Kirkland

Ford/Hyundai of Kirkland
Car charger fuse saga
www.fordofkirkland.com

My car charger died. Simple enough, I ordered a new one, one with faster charging time.  My phone will not die now! :)  Well, not exactly.

After plugging it in, I noticed that it wasn't charging.  I tried 2 plug-ins in my car - same result.  I then tried another charger - still no go... then I knew, it wasn't the charger - it was car-related.

So, I go to my dealer, Ford of Kirkland, and schedule for them to look at this.  My Hyundai was suppose to have warranty still.  The service rep told me that it's likely the fuse and it would take about an hour and a half to fix.  I was thinking that it shouldn't taken 90-min to replace a fuse, but that's what I was told.  I asked them to call me if they get done sooner and left.  Oh and no, this wasn't covered by warranty.

I went for a walk, figured they'd call soon... no such luck.  90 minutes passed and I went back to the dealer.  I walk in, the guy's on the phone, so after waiting for a few minutes, then taking care of another customer, the rep finally looks at me and informs me that they're "finishing up".  You'd think he could've uttered those 2 words a bit sooner, instead of having me stand there for 10 minutes, but I guess not.

Finally, he calls me back and tells me that the fuses were blown by using this higher capacity charger.  Me, being my inquisitive logical self, asked a simple question - "_Why would CostCo be selling chargers for cars that can't work in cars?_".  The answer was that he doesn't know.  The 2nd guy came and said that he's done and told the rep not to forget about the "rear light".  So, the guy tells him he won't.  The mechanic tried to help with the story, but didn't help much at all, although he did remind him again about that "rear light".  And I knew that one of my rear lights was out, I was going to fix it myself, just haven't gotten around to it yet.

Then we continued this for a few more minutes where the guy didn't make any sense in trying to explain it... so I figured it's a waste of time and started signing the paperwork.  It came to $10.88.  

So, I paid the entire $10.88 and left.  When I got into my car - my high capacity charger was still plugged in to one receptacle, that receptacle still didn't work, but I plugged in a regular charger into the 2nd receptacle and it did work.  This, of course, also begs the question - if you are fixing the fuse, which was blown by a charger, why would you leave that charger still plugged in?  But, perhaps that's way too logical.

My high capacity charger works fine in my van, no issues, so clearly it's not the charger that's to blame.  These clowns in the service department were not only useless, but unbelievably inept, making me wait almost 2 hours to replace a few little fuses. 

And in the end... NO, the rear light was NOT mentioned at all.  This makes it my last trip to that dealership for service - they don't deserve my business.