Bite Squad

Bite Squad
Lousy Policies & Customer Service
www.bitesquad.com

My son was sick yesterday and everyone else was gone, so I couldn't go out to buy something to eat (and we were pretty empty).  Thank G*d for online ordering, right?

To make things simple (or so I thought) - I figured I'd order from an Indian restaurant, which is located about... well, as the Google maps points out - 6 min from my house, just up/down a small hill.

I go to Bite Squad's web site, nice enough site, cleverly marketed byline said Food. Delivery. Service... all good.  I was first asked to select a city, then found the restaurant I wanted, and followed their ordering process - worked fine.  

I get to the part asking for delivery address, get that in place, then we go through the whole payment necessity - no problems.  As soon as I got done with all of that and ready to click the final submit order - it gave me a prompt stating the address is out of their delivery area.

So, my first assumption is - a mistake, obviously everyone makes some, no big deal.  They have this very nice chat built-in (very convenient), so I raise this nice lady on that and ask her.  She says she needs to check and disappears for a few minutes.

Then she gets back and says we're out of the delivery area.  I couldn't believe my eyes/ears etc. - it's 6 bloody minutes away from the restaurant, how can it possibly be "out of the delivery area"?

She said she'd need to check and asked me to wait a few more minutes.  I thought surely, after looking at the Google Map - she can tell that it can't possibly be out of the area, but no such revelation occurred to her.  She got back with the same sentiment and that was that.  

I couldn't believe it!

I explained the situation and asked if they could do it anyway, since we really are that close and I really can't go pick it up myself (which was her 'brilliant' suggestion, why didn't I think of that ).

No go.  So despite their claim on their byline - I didn't get the food, it wasn't delivered and the service/policies clearly sucked royally... and that's after I went through the entire order process, including payment!

The moral is clear - never use Bite Squad Seattle again!

I did wind up using Eat24Hours instead, I did wind up paying them over 50% more for the very same order, but they did deliver... although as Billy Crystal would say - "don't get me started" on Eat24, another outfit to be avoided, but that's for another post.

Company: 1&1 Internet, Inc.

Company: 1&1 Internet, Inc. 
Business: Hosting

I got this email today, clearly indicating that I'm going to be charged extra for 'extended support' unless I upgrade my PHP to a higher version.

So, I look it up online, and I'm running a higher version already.  I figured I'd call them to make sure they don't overcharge me.  Surprisingly enough - they answers within 30 seconds (last time it was an hour).

The lady was polite enough, but with little to no capacity for utilizing her brain (as in not following some silly script).  She verified that I indeed ran a higher version, then I asked why the email?  She said that's just to notify you that if you didn't... I interrupted her, quoting the email, which clearly stated that I wasn't.  So, I asked again, am I or am I not.  She says that I was, this was just a notification.  

I asked her (surrendering my calm voice to another occasion) if they screwed up with the email?  She said 'No', if you can believe that.  Being a logical fellow - I wanted to clarify, if you didn't - then I am running the older version, right?  No, she said, you're not.  That doesn't compute in my brain, so I tried to force the statement again, either the email is screwed up or I'm running the older version, which is it?  She continued with her take that it's nothing more than notification... 

After 3+ attempts at sanity - I decided to give up, barked that they better NOT charge me anything extra and hung up the phone.