Unbeatable Customer Service from ISOtunes Audio

Unbeatable Customer Service from ISOtunes Audio

Typically I adore Amazon, but occasionally hiccups occur. Such happened when I bought the highly rated ISOtunes bluetooth headphones. They arrived on time, but when I opened the package - things didn't look brand new, more like refurbished. I tried using the headphones and ran into some functional issues pretty quickly.

I could've called Amazon's Customer Service, knowing they'd take care of the problem, as they always do, but decided to contact ISOtunes Audio directly. I described my problems and send the email.

The very same day, in fact I think it was in an hour or so, I got a nice email from ISOtunes, apologizing for any issues, assuring me that they'll take care of it and asking me to do a few simple troubleshooting steps to see if I can eliminate my problems. I followed the steps and unfortunately they didn't solve the problem.

Quick email reply to them indicating so was quickly followed by their reply indicating that a) they'll be sending me a brand new unit and to ensure there aren't any more issues with Amazon fulfillment - they'll be sending it directly from their factory; b) provided it's ok with me, they'd like to also send me a prepaid label for shipping the old unit back so they can play with it and see what the problem was.

They actually asked me if I wouldn't mind sending the faulty unit back, at their expense. How many companies go that far? VERY FEW.

2 days later - I had a brand new unit, as promised, as well as a pre-paid box with return label so I can send the old unit back to them.

You can see the personal, hand-written note accompanying my package.

Now everyone occasionally has issues and hiccups. What always makes companies extraordinary isn't perfect products, but the way the handle issues that come up. ISOtunes Audio did everything right, they took care of my problem very quickly and efficiently, therefore I highly recommend their company.

Oh yes, and their headphones are very nice, especially considering they're wireless and have pretty good noise suppression as well. If you're looking for well-priced wireless headphones that work well and are sold by a responsible and responsive company - look no further than ISOtunes Audio.