St. James Espresso

St. James Espresso
Got Wifi? Not here!
http://stjamesespresso.com/

I walk into the place with my son and there's perhaps another 1 or 2 people there. The barista has a face like she lost a child in an avalanche, takes our order. We sit down and fire up the Chromebook and can't get on to the Net. I politely ask for the SSID and credentials, she spits those out and my son tries it - no go. After a few attempts, I decided it's time for me to get involved... but - same result. I go back to her to verify the info... she says the same thing. I bring the box and ask her to login for me, since we can't. She tries and guess what - she can't login either!

She checks her phone and then says that she doesn't know why but it should work. Cute, no? So, I ask, can you call someone to see what the problem might be. She replies... "NO!", "my boss is very busy right now and probably won't even pick up the call".

Now THAT'S what I call 'Customer Service'... NOT!!!

So, my son sees this big table in the middle of the room, filled with games... He picks one up and before has a chance to open it - the lady appears next to him and says that until they can catalog all the games - nobody can play. So, now is she not only inept at getting us online, she's also a game nazi...

And did I mention that we spent $8+ on a bottle of mineral water and small iced chocolate drink?

Thus this was the last time I step my foot into that 'establishment'.

Unbelievable how inept some companies are when it comes to customer service and they expect to stay in business with these kinds of practices... Unreal!
http://stjamesespresso.com